Support offerings:
–Second level
support: problem
management and user support.
•Monitoring
and proactive optimization of applications
•Implementation
of notes, service packages and patches
•Execution
of periodic and mass-critical activities
–
Creation of System Enhancements
•Optimization
of existing processes and structures
•Adjustments
to customizing and parameters
•Optimization
of application components
•Implementation
of new functions and components
•Functional
release upgrades, interface programming
